Sound Virtual Care.
A telemedicine solution built for long-term care.
Reduce avoidable hospital admissions and readmissions.
When a resident’s condition changes after hours, your team needs fast clinical backup. Sound Virtual Care — our proprietary telemedicine platform — gives your nurses on-shift tele-clinicians for nights, weekends, and holidays, so you can make timely decisions and keep care on track.
Using secure, video-enabled technology, Sound Virtual Care supports your staff with dedicated pods of tele-clinicians. Unlike other programs with a revolving door of providers, our familiar teams get to know your residents and your specific facility needs, helping you deliver more personalized care when it matters most.
Outcomes that matter.
96.8%
of our telemedicine consults are treated in place.
33%
of the emergency department (ED) transfers we manage return to a facility without a hospitalization.
Key program features.
Clinical capabilities:
Evaluate and treat changes in condition
Provide transitions of care support, including tuck-ins and ED transfer management
Assess and treat residents after falls
Manage medications
Evaluate abnormal vital signs or critical lab results
Address concerns from residents and loved ones
Morning handoff report.
To support continuity of care, Sound Virtual Care offers a morning handoff report that helps facility leaders and medical directors quickly understand which residents were evaluated overnight—including changes in condition, falls, tuck-ins, and more. This visibility helps you:
Prioritize follow-up
Reinforce the plan of care
Keep transitions smooth for residents and staff
Program impact.
Supporting safer, more appropriate care transitions.
Telemedicine can be an efficient way to help prevent avoidable hospital trips. As part of your partnership with Sound Long-Term Care Management, we can review your monthly transfers and, if needed, provide support via Sound Virtual Care to help reduce them.
Tuck-in service for after-hours admissions
Newly admitted residents are seen by a tele-clinician on arrival, helping them get off to a strong start in the facility and begin a thorough care plan.
ED transfer management
When a transfer is needed, tele-clinicians coordinate it, including peer-to-peer discussion with the ED physician on the requested workup, with the goal of returning the resident to the facility when appropriate.
Hear it from our partners.
Why video visits matter.
Video gives the tele-clinician a more complete clinical picture, helping drive clearer, faster decisions.
Visual assessment: See the full clinical picture — appearance, breathing effort, symptoms, and nonverbal cues (facial expression/behavior) — for change-in-condition calls, fall evaluations, tuck-ins, and more.
Interactive consults: Real-time, face-to-face collaboration with your RN/LPN as the tele-presenter.
When applicable: If a controlled substance is needed, a video evaluation may be required.†
Getting the most out of telemedicine support.
Sound Virtual Care provides after-hours clinical support for all residents in your facility.
Training is available to build confidence and speed.
†Based on the Ryan Haight Act and the state in which you are located.
Let's succeed together.
Sound Virtual Care plays an essential role in helping Sound Accountable Care partners deliver responsive, high-quality care — bridging access gaps and supporting a more consistent, sustainable care experience.
If you're interested in Sound Virtual Care telemedicine services, please fill out and submit the form below, and someone from our team will be in touch soon.